Frequently Asked Questions

How long does shipping take?

Australia Only: $9 shipping for standard shipping. Standard Shipping typical arrival time is 3-6 business days. We also offer Express Post at $11 flat rate, with a typical arrival time of 1-2 business days. We take no responsibility for any packages lost or damaged in transit.

International: $10 flat rate economy shipping with Australia Post. Estimated arrival 10 business days.  

Which charities do you donate $4 from every order to?

ByJessica is dedicated to giving back, so we are committed to donating $4 from every order to one of the following charities: 

  • Save the Reef

  • Port Macquarie Koala Hospital

  • Buy A Bale of Hay - Australian Farmer drought relief 

Purchase your favourite pieces of jewellery whilst giving back to the wider community!​

What is your returns, refund and exchange policy? 
Please click here: Returns and exchanges 

What materials do you use?

We use 14k Gold Filled metal to make our Gold jewellery and 925 Sterling Silver to make our Silver Jewellery 

Can I swim/shower with my jewellery on?
No, we suggest always taking off your jewels before swimming/showering. This will ensure that your plating lasts for as long as possible and your jewels will stay clean and sparkly. Crystals, in particular, will dull if exposed to chlorine/salt water. 

Can I exercise with my jewellery on?
No, we suggest always taking your jewellery off before exercising as while our jewellery is strong, is still fine and delicate and will break if pulled during vigorous activities. 

Can you repair my jewellery?
Please contact:

Is this an Australian label?
Yes, ByJessica is designed by Jessica Pratt, a Sydney jewellery designer.

Australian Label, ByJessica, designs minimalistic jewellery in the heart of Sydney, Australia. Delicately hand crafted to inspire a passion for beauty and elegance.

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